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PBME Volume I ISBN: 978-81-946245-3-0
Author(s): MRS. ANNIE RACHEL. N & DR. SHIBE RIMO
Abstract
The COVID-19 is the greatest pandemic in our history. The world that survived the economic downfall during “The Great Depression” is victim to yet another economic disaster. This paper intends to present how COVID-19 has had an elaborate impact on the work-life balance of employees. Approximately about 48% of the Indian population are individuals who win bread by being employed. Business Process Outsourcing (BPO) is one of the lucrative Indian industries that provided employment opportunities for over 74,000 employees, and the numbers are constantly on the rise. This study is majorly focused on the impacts on the work- life balance of Indian BPO employees. The pandemic has had its fair share of impact on employees from various walks of life. An in-depth analysis and comparison based on gender and age of BPO employees will form the nucleus of the study. Work-life balance- a myth or reality during the pandemic would be an arguable human resource topic, that could forever change its definition. The concept of working from home during this time sets the tone for the study to determine the impact of the pandemic assuming all the samples have an active family. The study calls for the implementation of a more qualitative research technique than a quantitative one. The outcome thus obtained will help in categorizing them into two major categories- positive and negative. The conclusion will be a thorough understanding and study of work-life balance, especially during situational emergencies, such as lockdown with reference to a real-world experience such as COVID-19.
Keywords: HRM phenomenon, work-life balance, bpo sector, work from home
JEL Classification: O15, M54, M14
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